Once you download the app on your mobile device, you will need to sign up.Provide your preferred first name so you can customize how we address you.Enter your phone number. You will receive a unique SMS code which you will need to enter.Enter your email address, which you will need to use to log in, to recover your password if necessary, or to hear back from tech support if you have sent a request.Enter your desired password. Note, for optimal security, you need to regularly change your password.
Yes, you can change your email address and preferred name at any time in the Profile Settings. However, to ensure the security of the app, to change your mobile number, you will need to contact us to facilitate this.
The default language of the app is English, and we currently have French and Russian language options. We are also working to improve the available language options, and if you would like the app to be available in your language, please feel free to contact us. Please note that changing the language of your phone will not automatically change the language settings within the app. To change the language, please go to Profile > Language > Select the language you wish to change the app to.
Unfortunately, for security reasons, the deletion is permanent, and all data is erased without a recovery option.
We are sorry to hear that you would like to delete the app. If you would like to share your experience with us and the ways we can improve to assist you and other customers better, we would really appreciate it. To delete your account, you will need to contact us to ensure your decision is not accidental. Go to Profile > Contact us > Select "Delete My Account"> Leave any feedback or reasons > Submit. Note that the deletion is permanent, and all data will be erased without a recovery option. To avoid loss of all your previous trips, you may choose to end your subscription for an undefined period instead. Life is unpredictable, and you can never be too prepared. Please note that deleting your account or the app does not cancel your subscription.
Please reach out to us through our in-app support feature, "Report a problem," describing the billing issue you are experiencing. We will endeavour to get back to you within 48h of your query.
If you need to update your payment details, you may do so directly via your Apple ID or Google Play account prior to your next billing cycle.
You can upgrade your subscription at any time by accessing a locked feature. Otherwise you can change to a higher plan in your profile under ‘Membership’. A plan upgrade takes effect immediately, and you will be charged the new price on your next billing date.
To change your plan from paying monthly to paying annually or vice versa, follow the instructions below:
Change within the World Kite App
Go to Profile > Membership > Select your preferred plan > Confirm
Google Play
App Store
This process will set up your subscription to change automatically on your next billing date. For further information, visit Apple's support page here and Google Play’s page here.
When your subscription appears expired, but you haven't cancelled it, it is mostly due to a server or function error. To resolve this issue, ensure you are connected to a strong Wi-Fi network or have a 3G connection. Additionally, check you have the latest operating system currently installed on your device. You may also wish to close, update, and reinstall World Kite on your device. Your subscription might appear expired if your payment method has failed. World Kite is a subscription-based application; hence we regularly charge on the same date you originally signed up a fee based on your selected payment plan. For the payment to be processed and for the subscription to be activated again, you will need to change your payment details in the respective App Store. For further information, visit Apple's support page, here, or Google Play's here.
To use the World Kite app, you will need to subscribe to our services. As per our terms of service World Kite's subscription will be processed by a respective App Store based on the payment form you have selected. Note that you will not be charged in your trial period of 14 days. However, at the end of your 14 Day Trial, unless cancelled, your subscription will automatically roll over to a monthly subscription. The paid subscription will be billed in advance on a monthly or yearly basis and renew automatically.The payment will be taken on the same date you originally signed up for the paid subscription. Your subscription will continue until you choose to cancel. Subscriptions are available for a minimum period and are required to be cancelled at least 24 hours prior to your next billing date if you do not wish to continue. To find out your billing date, check the subscription section of your App Store or Google play store account.If you would like to subscribe to a different payment plan at the end of the trial period, please follow the instructions outlined in ‘How do I change my subscription type’.
Please note that deleting your account and/or the World Kite app does not cancel your subscription. Your account can only be deleted through our tech support to avoid accidental deletions. Your subscription needs to be cancelled separately through a respective App Store. For help cancelling your subscription, refer to ‘How do I cancel my World Kite app subscription’.
You can cancel your World Kite app subscription at any time to cancel future payments, but we will be sad to see you go. If you have any suggestions as to how we can improve the service, please kindly share your feedback with us on support@worldkite.co.uk.When cancelling your World Kite app subscription, the following applies:
Please note that deleting your account or the app does not cancel your subscription. To cancel your subscription, follow the steps below:
Cancel within the World Kite App
Go to Profile > Membership > Cancel my subscription > ManageYou will then be taken to the respective store page where you can proceed with cancelling your subscription.
Cancel within the Apple App Store
Please note: If you don't see an option to cancel a particular subscription, then it has already been cancelled and won't renew. If the subscription recently expired, you should see an expiration date. If you recently cancelled the subscription, you should see the date until which you'll have access to the subscription. More details can be found in this Apple Support article. If you don't see a subscription in your Apple Subscriptions and are still being charged, make sure that you are signed in with the correct Apple ID.
Cancel within the Google Play Store
The 7-Day Free Trial to the World Kite app is a fantastic way to join the World Kite Family!The trial will allow you to access only the key features of the app.At the end of your 7-Day Trial, unless cancelled, your subscription will automatically roll over to a monthly subscription with World Kite. If you would like to subscribe to a different payment plan at the end of the trial period, please follow the instructions outlined in ‘How do I change my subscription’.If you do not wish to continue the paid subscription with World Kite at the end of your trial period, you will need to cancel your subscription prior to the 14th day. We recommend cancelling at least 24 hours prior to the expiry of your trial to ensure a charge is not processed.
As World Kite requires constant access to your travel data, it is not possible to pause your account.
Please reach out to us through our in-app support feature, "Report a problem," describing the billing issue you are experiencing. We will endeavour to get back to you within 48h of your query.
For questions related to problems in the functionality of the app, the easiest way to get help is through Profile > Report a problem > Select "Subject"> Explain the problem you encountered > Submit, and we will respond to the email address you have provided to World Kite. We aim to get back to you within 48 hours of your request.For any other questions and suggestions, go to Profile > Contact us > Select "Subject"> Share the desired information > Submit, and we will respond to the email address you have provided to World Kite. We aim to get back to you within 48 hours of your request.In case you are unable to contact us via the suggested routes, you can send us an email on support@worldkite.co.uk.
World Kite is continuously looking to explore partnerships with like-minded organizations. We are interested in helping our customers fulfil their dreams by getting the right advice from international law, immigration and tax advisory service providers or firms, specializing in citizenship and residency planning. We believe in the power of working together towards a common goal of creating a world without barriers for our customers. If you believe we can help each other and those around us, get in touch with us on info@worldkite.co.uk.
You can find our current career opportunities on our LinkedIn and Indeed.com profiles. Otherwise, you can get in touch with us on hr@worldkite.co.uk.
You can add a supporting document to any automatically generated trip when it urges you to confirm details in notifications.
The proof of travel feature allows you to add a single source of proof to any trip. You will need to consult your advisor or jurisdiction requirements to be sure of what is considered acceptable proof. All your documents will be securely stored in each individual trip and can be changed at any time, either in the details of that trip or in your profile. Go to Profile > Proof of travel (password protected).
You can add a supporting document to any automatically generated trip when it urges you to confirm details in notifications. Otherwise, you can adjust the details of the trip in "My Trips" by clicking on the three dots next to an individual trip. You can also add proof of travel to any new trip. Note, if you don't go on the planned trip, the proof of travel will be deleted after 24h to avoid confusion.
You can change any supporting document you attached through a number of ways: In notifications, when you are urged to confirm trip details. In "My Trips" by clicking on the three dots next to an individual trip.•By adding proof of travel to any new trip. In Profile > Proof of travel (password protected) > Select proof you would like to change > Press on three dots.
There are two ways your travels are featured in the app. Either through your manual input when setting up a country with stay restrictions, i.e., "Travels to date" or through the automatic geolocation.
Manually inputted trips can be changed at any time if you believe you have made a mistake.
Automatically generated trips can only be deleted by deleting your World Kite account with our tech support team.
No, for now, you can only add one proof of travel per trip.
Unfortunately, we cannot help you here. If you have lost your proof of travel, we suggest you upload a document closest to valid proof of travel. It is better to have some proof rather than none at all.
No, there is no limit. You can export your data as many times as you wish. Additionally, if you think you might have been tracking wrongly due to false limits you initially put in, you can change those limits in your permit settings and export again. The data will adjust to your new limits automatically.
Yes, your day count is available in Excel, which is editable and in PDF, which is not editable. You can download a summary of your day count for the countries you are tracking on your main dashboard. To add a country to the main dashboard, click 🏠 on your navigation bar at the bottom of the screen and select "Add new country." Once you have set your country-specific limits, you can export all your past trips through the export function. You can access this function through: Look out for export icon on your “My Trips” or “Travel Calendar” pages. You can find the export function in your Profile. To export, you can select any period in time from your first continuous day count. You can check for your first continuous day count in your travel calendar by looking out for The days in the past which do not have a flag next to them.
No, you can use the app without setting individual permits for countries. Permits serve as a visual indicator of the (minimum and maximum) limits you may choose to set for tracked countries.
We understand that different countries have different requirements based on your circumstances. Each permit you set up has a "Start counting from" function, which allows you to select when your personal year starts. Your country-specific limits (permits) are automatically renewed on an annual basis considering your "Start counting from" input. For other trips to countries that don't have a restriction of stay, the year will start on the 1st of January.
Once you have deleted your permit, you cannot recover the permit itself. However, all your data related to day count will remain unchanged and available. You can set a new country-specific limit, and the day count will consider all travels to date and adjust to the new limit automatically.
The calendar works in conjunction with your geolocation to automatically calculate the number of days you spend either inside or outside a designated country for tax or residency purposes. You are able to customize the calendar by setting limits on the number of days you are able to spend in any one location. Once you are coming close to a preset limit, you will receive a notification.
World Kite is a mobile app designed for expats and citizens of the world who believe in a world without barriers. Our aim is to simplify tax and residency day count, moving away from countless hours spent reading the stamps in your passport, excel tables, and collecting boarding passes. World Kite does not offer advisory in the field of tax, residency, travel, or immigration. We do offer a tool for you, your advisors, or secretary to track and manage your day and night count by allowing you to set personal limits of stay in a country of your interest. To be sure of your stay or absence requirements, refer to official guidelines of your jurisdiction or qualified advisors in immigration and tax laws.*Disclaimer. World Kite does not offer document review, visa application services, or passport renewal, but we will do our best to help you ease your life as a citizen of the world.
World Kite can be used to count your travel days for any purpose, whether it is an immigration or tax requirement, or out of curiosity. World Kite can be used to count your travel days for any purpose, whether it is an immigration or tax requirement, or out of curiosity. It can help you track days for Indefinite Leave to Remain (ILR) status, Green Card, citizenship, any residence permit, tax efficiency, settlement, long-term and short-term visas, and more. Our application is suitable for anyone over the age of 4 and is downloadable worldwide for both Android and iOS. Today the app is available in English, Russian, and French, but we will be adding more languages soon
The app is available for download on your mobile device on Google Play for Android phones and on App Store for iOS phones. The app can only be used on one device at any time for the reasons of location accuracy.
Sometimes the code takes a few minutes to arrive. Check your connectivity. For the app to function, you need to be connected to your mobile network or WiFi. If the problem persists, restart your phone. If the suggested steps didn't work, contact us.
Please click 'Reset password' and you will receive an email prompting you to reset your password. Follow the instructions, and this will allow you to gain access to your account. If the problem persists, please contact us.
For security reasons, the app will prevent you from accessing your account after a certain number of wrong attempts. You will need to follow the instructions for a password reset.
Check your connectivity. For the app to function, you need to be connected to the network or WiFi. Make sure you are using the right email address and check your Spam folder. Try restarting the app and try again. If none of the suggested steps worked, contact us on support@worldkite.co.uk.
In case you have lost your phone, for the best accuracy of your day count, we recommend that you download World Kite app on a new phone immediately. You can use the same credentials to log in and access your data. You will be instantly logged out from your previous device. If you need to change your phone number, you will need to contact us.
Yes, we recommend keeping the notification on. They act as reminders to let you know when you are close to reaching your chosen limits.
We aim to minimize any risks you may encounter due to over or under stay in any given country. Hence, you are reminded only on a few occasions, when you arrived in a country and need to validate details, you are not respecting your set stay or absence limits,• you have reached your limit,• you have an upcoming trip you may need to adjust or delete.
Yes, you can input your previous trips when you set up a new country with stay restrictions. Note, manual input is possible only for trips you have completed prior to using the app where geo-location has not been triggered and no trip is attached to that date in your World Kite calendar.
Unfortunately, this is not yet a feature on the app, but at World Kite we are continuously working to improve the user experience and add more features to benefit you. If you have a suggestion on how we can improve your experience, please get in touch. We will do our best to make it happen.
To avoid surprises and manual counting of your days, we have included the option to put in your planned trips. Your overall count on the dashboard won’t be affected. However, the details of the permit will feature a line with upcoming trips count. These trips will feature in your travel calendar but will be overridden and deleted by automatic tracking (geolocation) in case you change your plans and don’t depart on the planned trip. This way, all your information is accurate and hassle-free.
As per our Terms and Conditions, we do not offer refunds or credits for change of mind, unused subscription periods, accidental purchases, or any similar reason or event, unless required by law to do so.As your subscription is an In-App Purchase, it is purchased from and billed by the respective App Store (e.g., the Apple App Store or Google Play Store), not by us. An In-App Purchase is subject to the terms, conditions, and other licensing arrangements specified by that app store provider. As such, you must take up any payment-related issues or refund requests with the app store provider directly.However, if you are dissatisfied for any reason or believe you have experienced extenuating circumstances, we encourage you to contact our Support Team at support@worldkite.co.uk to discuss this further.
The safety and security of your data is our main priority. You are the only person who has access to it. For your ease of mind, we have implemented a number of measures to ensure safety:-We use two-factor authentication to enable access to the app. This means you need both your password and a unique phone code sent to your mobile device every time you log in.-We store all your information, including proof of travel documents safely.-We have a strict Privacy Policy in place to ensure the safety of your data.-We do not share any information with third parties as we understand the importance of maintaining and protecting your privacy.
World Kite does not report your data to any tax or immigration authorities. The app does not offer advisory services and has been designed as a tool to help you keep track of the days you travel for your chosen purpose.
We have a strict Privacy Policy in place to ensure the safety of your data. You are the only person who has access to it. We do not share any information with third parties as we understand the importance of maintaining and protecting your privacy.
When you encounter any problem with the app, you can take a number of steps to resolve the issue.
Regularly check for available updates for the application and for your phone.
Try to restart the application by quitting it. This step will reload the page and potentially update the system.
Make sure your location services are switched on. Go to your phone Settings > Location Services > On. Then, make sure the location tracking is set to "Always" for World Kite. You might need to restart World Kite after this step.
Make sure your notifications are switched on. In the World Kite app, go to Profile > Push Notifications > pull the toggle to enable the push notifications. You might need to restart World Kite after this step.
Check your connectivity. For the app to function, you need to be connected to the network or WiFi.
Restart your phone.
If none of the suggested steps worked, contact us.
When you are receiving crashing alerts or the app regularly quits, check if your phone is up-to-date with the latest version of the system update and the latest version of the app. If everything is up-to-date and the issue persists, please contact us.
To ensure your count is accurate, you cannot override the automatically generated location. The range of location tracking is 2 km, which works most of the time impeccably. However, when tracking territories and countries which are considerably small or when you are close to the border, the location services receive the signal from the closest connectivity source, which might not be precise.
When you encounter any problem with the functionality of the app, you can take a number of steps to resolve the issue:
Regularly check for available updates for the application and for your phone.
Try to restart the application by quitting it. This step will reload the page and potentially update the system.
Make sure your location services are switched on. Go to your phone Settings > Location Services > On. Then, make sure the location tracking is set to "Always" for World Kite. You might need to restart World Kite after this step.
Make sure your notifications are switched on. In the World Kite app, go to Profile > Push Notifications > pull the toggle to enable the push notifications. You might need to restart World Kite after this step.
Check your connectivity. For the app to function, you need to be connected to the network or WiFi.
Restart your phone.
If none of the suggested steps worked, contact us. Profile > Report a problem > Select “Connectivity” > Explain the problem you encountered > Submit.
We will be happy to help you.
Our standard working hours are 9 am to 6 pm, but we aim to be available to help 24/7 as we know how frustrating it can be to have added stress while traveling.
We aim to get back to you within 48 hours of your request, although we understand that waiting can be frustrating, there is no reason to worry if your question doesn't get resolved immediately. In the meantime, make sure we have the correct email address to respond to you. To check that, go to Profile > View Profile. If you still didn't get a response from us after 48h, check your Spam folder. Alternatively, please submit a new query within the World Kite app or send us an email on support@worldkite.co.uk.
World Kite uses geolocation services to determine where you are and to help you keep track of your trips. The app refreshes multiple times per hour to update the location accordingly. To ensure your privacy, the APIs we use have measures set to ensure we don’t have access to your data without your consent. We only know which city and country you are in and do not track or save minor movements. Please ensure that your location services are turned on to allow the app to function efficiently. To turn your location service on, go to your phone settings > Privacy > Location services > “ON” > Scroll down to “World Kite” > Select “Always” to enable accurate tracking at all times.
No, World Kite uses geolocation to make tracking your trips simpler. You can nonetheless add trips you have previously made so that they count towards your respective country restriction.
Yes, the app provides you with a visual breakdown of the days and nights spent in each location.
For now, the app doesn’t work for small territories and individual US states due to a limited location radius, but we are working to develop that feature in the future. If you are interested, drop us an email on info@worldkite.co.uk with the subject “US tracking”, and we will keep you posted, once the feature is available.
No, using a VPN does not change the accuracy of the app, and the information in the app will reflect your actual location rather than the location set by the VPN.
App coverage may fluctuate in regions where the App Store and Google Play are unavailable.
Entering the country multiple times in the span of 24h will not affect your count. It will still be counted as only one day or night, even if you crossed the border numerous times on the same day. These trips will be marked with a double-entry icon to avoid confusion.
The app registers the times using the timezone of your current location.
Still have a questions?